dvLED planning, installation and service, from the manufacturer
A dvLED project is more than panels and a processor. We guide you through every step: planning, drawings, structures, signal infrastructure, installation, calibration and the years of operation that follow.
One responsibility, from the drawing to the tenth year
Planning and consulting
Evaluation of technical requirements, environment and workflow, so the solution is tailored before the first panel is ordered.
Technical drawings
Precise documentation for your project, including power layouts and data distribution diagrams.
Supporting structures
Custom frames and mounting systems engineered for stability, planned and produced for the building and the dvLED wall.
Scenario implementation
Customized preset configurations for brightness, color temperature, gamma, color space and window settings, switched with a single command.
Installation
Substructure inspection, laser aligned panel rows, ERMAC power and signal connection, then full system calibration, following our published installation manual.
Input signal infrastructure
Complete planning of signal flow, bandwidth and interface selection, from source to processor.
Onsite service
Remote diagnosis first: ERMAC reports state, temperature and voltages of every cabinet. Then a technician on site with the spare for your panel type.
Repairs
Component level repairs including LED replacement and mechanical damage restoration.
Extended warranty
Long term coverage options with priority support.
Third party panel adaptation
ERMAC processing and proprietary calibration applied to LED panels from other manufacturers, bringing existing dvLED walls up to TRUE image standards.
Onsite Color Space Engine implementation
Hardware level color space calibration performed on site, so the dvLED wall reproduces defined color standards in its real environment.
Content optimization consulting
Guidance on preparing content for dvLED: resolution, color space, gamma and playback, so the dvLED wall shows material the way it was designed.
See how a TRUE dvLED wall goes together
We publish our documentation. The mechanical installation manual walks through a complete assembly: substructure inspection, laser aligned panel rows, ERMAC power and signal connection, and LED cluster service.
Installation and service, in the field
Structure, panels, cabling, commissioning and service access. Our own crews on real installations across Europe.
Our own crews, wherever the dvLED wall is.
Installation, commissioning and service by the people who build the panels and the control system. On site across Europe, with the spares and the ERMAC knowledge in the van.
When a dvLED wall has a problem, you do not talk to a call centre. You talk to the technician who has the same panels on the bench in Kassel, Germany, and who can be on your site with the right part.
Service questions
Do you install dvLED walls yourselves?
Yes. Our own crews plan, mount, cable, commission and calibrate the dvLED wall, across Europe. Where a local partner is closer, they work under our planning and hand over to our commissioning.
Can the ERMAC control system drive LED panels from other manufacturers?
Yes. Third party panel adaptation applies ERMAC processing and our calibration to an existing dvLED wall after a technical check of the panels, which brings older or foreign panels up to TRUE image standards without replacing them.
What does the extended warranty cover?
Long term coverage for the panels and the control system with priority support. The exact scope, parts, response times and duration are defined per project in the quote.
How fast do you react when a dvLED wall has a problem?
We reply within one business day, usually with a remote diagnosis first: ERMAC reports the state, temperature and voltages of every cabinet. Onsite service is scheduled from Germany with the spares for your panel type.
What is a scenario preset?
A stored configuration of brightness, color temperature, gamma, color space and window layout that the dvLED wall switches to with a single command, for example a daylight mode, a review mode and a presentation mode.
Tell us what the dvLED wall is doing.
Write to [email protected] and we will reply within one business day.